1. What are the redemption rewards?
The rewards include:
- 1,000 points = $5 AsiaMalls Gift Voucher
- 20 points = $0.10 Carpark$
2. How do I redeem points for the rewards?
For $5 AsiaMalls Gift Voucher – AMperkz mobile app or at any of the 6 malls’ Customer Service Counters.
For Carpark$ – AMperkz mobile app only
3. Can I exchange or refund my completed reward redemption?
Redemptions once completed cannot be refunded and rewards issued cannot be exchanged for other items/ cash.
4. How do I check the balance of my points?
You can check your points balance via the AMperkz mobile app or AMperkz website .
5. Is there an expiry date for the points accumulated?
All points earned in a calendar year will expire on 30 June the following year. Eg: All points accumulated in 2017 will expire on 30 June 2018.
6. Can I authorise my family member to redeem the points for AsiaMalls Gift Voucher on my behalf?
No, you have to redeem the points personally as your NRIC/FIN is required for verification at the Customer Service Counters
7. What is Carpark$?
Carpark$ is the new way to offset your parking charges at participating+ AsiaMalls, redeemable with AMperkz points.
+ Presently only valid for Tiong Bahru Plaza and Hougang Mall. This will be implemented to other malls managed by AsiaMalls soon.
8. How do the Carpark$ work?
The points that you have accumulated through your spending at Tiong Bahru Plaza and Hougang Mall can be used to convert to Carpark$ and / or AsiaMalls gift vouchers. You may exchange your AMperkz points to Carpark$ to be used to offset your parking charges. Please note that 20 points = $0.10 Carpark$
Carpark$ exchanged and accumulated in your account will automatically be deducted when you exit the carpark. Should the Carpark$ be insufficient to cover your parking charges, the balance will be deducted from your Cashcard.
9. How do I redeem Carpark$?
You can only redeem Carpark$ via the AMperkz mobile app. You will need to register your IU number under your profile before converting the desire number of AMperkz points to Carpark$. Do note that converted Carpark$ cannot be refunded nor converted back to AMperkz points.
10. How do I know the parking rates?
Rates are listed on the AMperkz mobile app as well as the respective malls’ websites.
11. Which are the AsiaMalls I can utilize the carpark coupon at?
Currently the Carpark$ can be redeemed at Tiong Bahru Plaza and Hougang Mall. We will be extending the utilisation to Century Square, Tampines 1 and White Sands soon
12. How do I use the Carpark$ after conversion?
After you have converted your AMperkz points to Carpark$,you may drive your vehicle out of the carpark. Carpark$ in your account will automatically be deducted when you exit the carpark. Should the Carpark$ be insufficient to cover your parking charges, the balance will be deducted from your Cashcard.
Please ensure that you have sufficient Carpark$ to offset your parking charges if you do not wish to top up via Cashcard payment. Please note that 20 points = $0.10 Carpark$.
13. How do I update/change the IU number?
You will need to write in to email@example.com for us to update or change your IU number.
14. How many IU number can each member save in the AMperkz app?
Each member can add 1 IU numbers in their AMperkz app.
15. What is the maximum amount of Carpark$ I can use at any one time?
You may use as many Carpark$ as long as there is sufficient to deduct at the point of exit. Please note that 20 points = $0.10 Carpark$.
16. What is the maximum amount of Carpark$ I can redeem at any one time?
There is no limit to the amount of Carpark$ you can redeem as long as you have sufficient AMperkz points to convert. Please note that 20 points = $0.10 Carpark$
17. Is the Carpark$ transferrable?
Carpark$ is not transferrable.
18. I hold season parking at AsiaMalls, can I still use Carpark$?
Utilisation of Carpark$ will not be applicable for IU numbers that have been registered for season parking.
19. Can I extend the usage period of the Carpark$?
Carpark$ redeemed this year will expire next year 30 June. Extension of Carpark$ is not available.
20. Can I combine the usage of the redeemed Carpark$ with X-hour of complimentary carpark coupon issued by participating AsiaMalls?
Usage of Carpark$ cannot be combined with the usage of complimentary carpark coupon.
21. In the event that the carpark system is out of service, what will happen to my Carpark$?
In such event, the Carpark$ will not be used and all parking charges will be deducted from your CashCard.